Baby Pavilion accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Service at 1-800-616-7860 to receive Return Instructions
Returns are subject to the following criteria:
Orders cancelled after the item has shipped are subject to standard return policies.
A product is not returnable if:
Specialty devices are subject to manufacturers' return and warranty policies. These items include, but are not limited to, the following; breast pumps. Please not that breast pump carried by Baby Pavilion have minimum 1 year manufacturer warranty.
Defective, Missing or Incorrect Items
Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match the packing slip. We apologize for any discrepancies, shortages or damaged items. Please contact us within 48 hours (2 days) of receipt for an instructions. Products must be returned to Baby Pavilion within 30 days of receipt. Your order will be corrected as quickly as possible.