Return Policy

Return Policy

Baby Pavilion accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Service at 1-800-616-7860 to receive Return Instructions

Returns are subject to the following criteria:

  1. All returns must be authorized by Baby Pavilion prior to receipt. Returns without an approval will not be given credit.  
  2. Items must be received within 30 days of issuing the approval.
  3. Return shipping is the responsibility of the customer. We recommend using a secure shipping method to send the item so it can be tracked. We are not responsible for items lost during shipping, and cannot process the return until the item is received.  
  4. Credits will be given after receipt of product and warehouse inspection and approval of saleable condition. Refunds will be issued in the original form of payment used to purchase the item.


Orders cancelled after the item has shipped are subject to standard return policies.  

A product is not returnable if:

  1. The packaging is not in resalable condition (written on, opened, safety seal broken, not in original packaging).
  2. The item is expired or will expire within 180 days.
  3. The item is considered a hygiene-related product, including but not limited to, bottles, and breast feeding accessories.


Specialty devices are subject to manufacturers' return and warranty policies. These items include, but are not limited to, the following; breast pumps. Please not that breast pump carried by Baby Pavilion have minimum 1 year manufacturer warranty.

Defective, Missing or Incorrect Items

Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match the packing slip. We apologize for any discrepancies, shortages or damaged items. Please contact us within 48 hours (2 days) of receipt for an instructions. Products must be returned to Baby Pavilion within 30 days of receipt. Your order will be corrected as quickly as possible.